Why ProGARM is built around customer needs
At a time when the UK’s Institute of Customer Service’s latest (Jan 2024) UK Customer Satisfaction Index shows customer satisfaction levels have continued to fall from their 2022 high, we’re delighted our latest survey of customers has shown entirely the opposite. Plenty of organisations say they put the needs of the customer at their heart. But how many actually do that, instead of just talking a good game? The protective clothing sector is fiercely competitive. In order to build our...
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